Comments on: 8 Ways for Small Businesses to Grow their Customer Base http://www.originalquill.com/blog/271/8-ways-for-small-businesses-to-grow-their-customer-base/ Practical marketing tips and real-world advice for small business owners and entrepreneurs Thu, 28 Jan 2010 10:02:17 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Heating Brisbane http://www.originalquill.com/blog/271/8-ways-for-small-businesses-to-grow-their-customer-base/comment-page-1/#comment-2640 Heating Brisbane Thu, 28 Jan 2010 10:02:17 +0000 http://www.originalquill.com/blog/?p=271#comment-2640 If you're only really asking about training, then it would depend on the size of the business. If there's only about 1 - 10 people, then it would usually be the duty of the owner to train new staff, as he or she would be the person with the most interest in ensuring that everyone knows what they are doing. If you go into 10 - 30 or so staff, you'd probably have an operational or production manager who should take care of training. If you’re only really asking about training, then it would depend on the size of the business. If there’s only about 1 – 10 people, then it would usually be the duty of the owner to train new staff, as he or she would be the person with the most interest in ensuring that everyone knows what they are doing. If you go into 10 – 30 or so staff, you’d probably have an operational or production manager who should take care of training.

]]> By: Heating Brisbane http://www.originalquill.com/blog/271/8-ways-for-small-businesses-to-grow-their-customer-base/comment-page-1/#comment-2638 Heating Brisbane Wed, 27 Jan 2010 09:18:06 +0000 http://www.originalquill.com/blog/?p=271#comment-2638 I really feel for you, and wish i had a magic answer for you. But all is not lost - there may be a way out. I'm a retired VP of a technology company, I retired two years ago and I'm in my mid 40's. Tell me what your business does and perhaps i can figure a way for you to increase your sales and or profit margin and make this a fun job. I really feel for you, and wish i had a magic answer for you. But all is not lost – there may be a way out. I’m a retired VP of a technology company, I retired two years ago and I’m in my mid 40’s. Tell me what your business does and perhaps i can figure a way for you to increase your sales and or profit margin and make this a fun job.

]]> By: Master Key System http://www.originalquill.com/blog/271/8-ways-for-small-businesses-to-grow-their-customer-base/comment-page-1/#comment-2626 Master Key System Mon, 21 Dec 2009 06:07:07 +0000 http://www.originalquill.com/blog/?p=271#comment-2626 I know what you are trying to say is all true and you have written excellent post but can you please tell that how to bring customers?? Because of financial crisis lot of small business owners have been out of business. Growing customers base is a second thing first there is no customer.. I know what you are trying to say is all true and you have written excellent post but can you please tell that how to bring customers?? Because of financial crisis lot of small business owners have been out of business. Growing customers base is a second thing first there is no customer..

]]> By: David McGrew http://www.originalquill.com/blog/271/8-ways-for-small-businesses-to-grow-their-customer-base/comment-page-1/#comment-2625 David McGrew Thu, 17 Dec 2009 23:04:16 +0000 http://www.originalquill.com/blog/?p=271#comment-2625 All good points, but nothing was mentioned about customer service. The quality of staff and their attentiveness and courteousness to customers needs is, I believe, tantamount to everything listed above. Competitors will steal your look, your strategies, your product, your marketing... but one thing they won't steal is superior customer service. Most hire just anybody. One should always hire for character. By hiring the best, you have a better staff, a better staff gives better service. It's moving the bell curve, so to speak. Superior customer service is tough to achieve. But it can be done. This is what will get recognized by customers. This is what will build business. This is what will grow a customer base. If one is to succeed, one can no longer think of their business and product as a commodity. Service is the answer. Service is king. All good points, but nothing was mentioned about customer service. The quality of staff and their attentiveness and courteousness to customers needs is, I believe, tantamount to everything listed above.

Competitors will steal your look, your strategies, your product, your marketing… but one thing they won’t steal is superior customer service. Most hire just anybody. One should always hire for character. By hiring the best, you have a better staff, a better staff gives better service. It’s moving the bell curve, so to speak. Superior customer service is tough to achieve. But it can be done. This is what will get recognized by customers. This is what will build business. This is what will grow a customer base.

If one is to succeed, one can no longer think of their business and product as a commodity. Service is the answer. Service is king.

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